What does the word "Ombudsman" mean?
The term ombudsman (om-budz-man) is Scandinavian in origin. In the United States, it has come to mean "advocate".
History of the Ombudsman Program
Begun in 1972 as a demonstration program, the Ombudsman Program today exists in all states, the District of Columba, Puerto Rico, and Guam, under the authorization of the Older Americans Act. Each sate has an Office of the State Long-Term Care Ombudsman, headed by a full-time state ombudsman. Thousands of local ombudsman staff and volunteers work in hundreds of communities throughout the country as part of the statewide ombudsman programs, assisting residents and their families and providing a voice for those unable to speak for themselves.
The statewide programs are federally funded under Titles III and VII of the Act and other federal, state, and local sources. The AoA-funded National Long-Term Care Ombudsman Resource Center, operated by the National Consumer Voice for Quality Long-Term Care (or, Consumer Voice), in conjunction with the National Association of States Agencies on Aging United for Aging and Disabilities (NASUAD), provides training and technical assistance to state and local ombudsman.
The Office of the State Long-Term Care Ombudsman (Maryland) seeks to improve the quality of life for residents of long-term care facilities (nursing homes and assisted livings). The State Office certifies and trains community ombudsman who work to resolve concerns of long-term care facility residents statewide. We emphasize residents' wishes in assisting to resolve problems.
"Our Philosophy" and "The SLTCOP" is a resident-centered advocacy program. The resident is the client, regardless of the source of the complaint or request for service. A long-term care ombudsman (LTCO) will make every reasonable effort to assist, represent, and intervene on behalf of the resident. LTCO work is resident focused and consent driven. When the work is related to a specific resident or residents, the resident, or resident representative when applicable, must give consent to LTCO action.
Anyone can contact the LTC Ombudsman Program to discuss or seek assistance in resolving a problem, concern, or complaint impacting one or more residents of a long-term care facility. This includes residents, friends, family members, facility staff, and others. As the resident advocate, however, the LTC Ombudsman always seeks to resolve the concern to the satisfaction of the resident.
Contact your local Ombudsman Office by clicking here.
Maryland’s Long-Term Care Ombudsman Program consists of the State Office and 19 Local LTC Ombudsman Programs, which are located at Area Agencies on Aging and serve specific regions. Trained Ombudsmen pay regular visits to long-term care facilities within their region to spend time with residents, monitor conditions, investigate complaints, and protect residents’ rights.
If you are interested in volunteering, click here, to complete an application online or download and print.
SLTCOP Policies and Procedures Manual 6.6.2017.pdf
Ombudsman Volunteer Application 2017.pdf
LTCO Code of Ethics 2017.pdf
Confidentiality Form 2017.pdf
Individual Conflict of Interest Form 2017 Fillable.pdf
Organizational Conflict of Interest Form 2017 Fillable.pdf
Maryland Access Point
LTC Ombudsman Fact Sheet April 2017.pdf
Ombudsman Volunteer Job Description 2017.pdf
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Human Services Specialist II - Long Term Care Ombudsman - Community Resources & Services
301 West Preston Street Suite 1007, Baltimore, MD 21201
(410)-767-1100, or 1 (800) 243 3425
Maryland Relay users call 7-1-1